Friday, November 11, 2005

One year of cable television: How well are we flaring?

The cable television company, Intelvision marked its first anniversary this week, with most Seychellois being left aside in the celebration.

The persistent criticism against Intelvision is the rather out of reach charges for most average wage earners.

Although the company recently stated “the service is continuously proving its popularity by the constant growth in the number of new subscribers” and that “the figures are well above their projected targets,” critics chose to take this with a pinch of salt.

A sign of hard time for the company is that it has been forced to offer easy-payment terms to its customers giving them greater financial flexibility and encouraging more households in Seychelles to subscribe.

Intelvision offers 5 packages:

Basic, 7 channels for Rs75/month.
Executive, 15 channels for Rs250/month.
Indian, 5 channels for Rs250/month.
Prestige, 28 channels for Rs400/month.
Extravagance, 41 channels for Rs600/month.

The initial connecting fees include:
· Installation:Rs400
· Decoder:Rs800
· Smart card:Rs200.

Following several complaints, the company is now allowing customers to pay the installation charges over a period of five months, plus you get the Executive package free for a month or you only have to pay the difference for any other packages you wish to subscribe to.

Customers are now also allowed to upgrade or downgrade their packages at the end of the subscription period.

Intelvision has also been criticised for forcing customers to buy one decoder per TV set, although technologies that allow households to watch more than one channel simultaneously do exist.

In an effort to increase its customer base there have been press report recently that the company is offering employees from large organisations discount packages.

The company receives TV signals via satellite from the South African company, Multi-Choice. Therefore, all programmes are two hours ahead of scheduled times.

On the occasion of its first anniversary Intelvision has announced plans to widen the range of channels for its viewers and expand its services with the launch of Voice over Internet Protocol (VoIP) and Internet services by early next year.


RK said...


I was trying to go through the details of its operations, so far, of Intelvision and you have covered all the aspects of the business.

But let me, convey my thoughts as well - I have been associated with Cable & satellite field, for almost 12 years now and to my luck have worked beyond my mother country - India, in the satellite TV field, both on content syndication and also, marketing, strategising the business for broadcasters.

Now, the initial problems are bound to be there, for any new network, which needs to balance, both to create its market and balance the revenue projections. Am sure, the investment has been very steep too and the market very limited to realise such revenues in short period. Having said that, African territory has been pre-dominently ruled by DTH operator, Multichoice, which is very bullish in its rights management with the broadcasters, with whom they sign-up. In effect, this was a real burden on Intelvision, because, they'd to rely, almost entirely, for its channels, from Multichoice, to whom they'd to pay a real premium.

Now, volume business is the only way, by which a network of Intelvision size can sustain, based on its investment and also, geographical hindrances.

Further, i would be glad that, i'll somehow get associated with this network, in terms of getting them the channels, for forming a viable bouquet and of good viewable proposition and also supply, content, i.e. movies, telenovelas, series, events and so forth.

Lastly, it would be a real pleasure, for if you wish to deal with me, for any inputs, that i may possibaly share, with you. Also, don't hesitate to contact me for any content requirement for SBC.

Note: I have worked in Mauritius & also have a very good contact base amongst Terrestrial broadcasters in Africa. Hence am at ease, to understand your region, in business perspective.

Best regards
Mobile: +91 93232 72670

Anonymous said...

For a cable television company, Intelvision leaves a lot to be desired. Frequent signal loss is a big problem that occurs on almost a weekly basis. The outages can last from minutes to hours. It is extremely frustrating for all viewers.
Intelvision is now offering cable internet and a phone system that is attractive in price compared to the other local companies. But their practice of taking your money and making you wait for a miminum of a week before installation, is nothing short of criminal. I base this on the fact that individuals are getting installations on a "testing basis". That should have been completed long before offering the service to the public. How can a company accept your funds, tell you to wait and in the mean time install for what seems to be certain elite people on the premise of "trial testing" and make long standing customers pay and wait? Appears to be loading the bank for interest profit to me.

Anonymous said...

I like intelvision! Please check this too: Seychelles

George Toplis.U.K. said...

Hi, My experience regarding Intelvision is absolutly the pits.My wife and I go to the Seychelles every year and use a friends pc to communicate with family, work and I also check my Emails of which some have needed urgent attention.I found it impossible to connect to my provider in the retrieve my mails, talk about slow my old dial up was certainly faster than the Intelvision " service",If Intelvision were operating in England they would not last one month. I gave up trying to connect to England and spent a small fortune using my mobile.Intelvision really need to get their house in order to survive in the world of global communications.George.

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